π DRAFT — Technical Support at n.exchange
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posted 1214 days ago
π₯ 59 applications |
About the Job
n.exchange is an innovative solution for instant conversion of fiat money to digital currency, as well as one digital currency to another.
n.exchange is fully service-based (based on an API) and operates over a client which is 100% open-source.
Our core values are security, transparency and excellent service.
Responsibilities:
- Provide end-customer support over chat (Intercom)
- Provide business-to-business support for our affiliates over chat (SIack)
- Check KYC documents and identify fraud
- Conduct face to face video interviews with high-net-worth clients
- Monitor digital currency exchange orders and provide basic troubleshooting & escalation to the technical team if needed
Requirements:
- 1 Year of experience in technical support
- Great communication skills & empathy
- Ability to speak and write in English as a second language (b2 and above)
- Basic understanding of digital currency transactions and digital currency wallets
- Basic understanding of technology concepts such as API, HTTP request, Error traceback etc.
Nice to have:
- Experience with SIack and intercom
- Experience in buying and trading digital currency
- Additional languages (Russian, Spanish, Chinese, Arabic, German)
What we offer:
- Flexible working hours and fully remote work.
- Fast phased environment and promotion opportunities.
- Get paid in crypto.
- Use the product without any fees.
- Educational budget.
- Yearly leave & yearly bonus.
Please contact us for more details.
Skills
technical experience, backend knowledge, support orientated
Compensation
to be discussed
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