👋🏻 Bio

active 4 weeks ago Actively looking
Dear All,

I am an Operation Manager with 10+ years of experience.
As a candidate who is experienced in the responsibilities associated with customer service roles,
I believe that I will perform effectively and go beyond the expectations.

While working at my previous company as a DXB Trainer I developed my expertise in Leadership, Time Management and Project Planning.
While growing these skills, I stood out due to my Communication skills and Negotiation Skills nature.
My objective is to further apply these abilities., while simultaneously learning new capabilities in different fields.

I am excited to further elaborate on how my specific skills and professional experiences will benefit your organization.
Please contact me to organize a convenient meeting date and time.
If you need any additional information or would like references from my past employers,
do not hesitate to get in contact with me.
Thank you for your time and consideration.
Current Location: chelyabinsk, Russia Languages: Arabic, English (United States), Russian
Skills: Quality Assurance Analytics Sales Leadership Communication

💼 Experience

Tax Refund Trainer - Quality Assurance at DXB (Dubai Airport) Dubai Airport (DXB)
December 2021 to January 2023 (1 yrs 1 mos) ▪️ Full-time ▪️ Dubai
Quality Assurance Training & Development
-Measure and Evaluate each and every agent on a daily basis.
Work on the weak points for every agent individually.
-Monitoring the level of the customer service provided.
-Profiling agents according to their languages and skills.
- Giving one to one sessions to ensure maintaining excellent customer experience.
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