Client Services Lead (US Timezone) at Hyper Partners Ltd.

Client Services Lead (US Timezone) Hyper Partners Ltd. 💼 Tech ⏰ Full Time 🌍 Remote

690 days ago 🔥 100 applications

About the Job

Hype Partners is the leading community management & marketing agency for Web3 and crypto projects with 130+ employees across 30 countries. We help leading Web3 organizations supercharge their growth.

We are embarking on a structured plan for agency hypergrowth and have built a confident but realizable plan to expand our customer footprint and improve the value delivered to each and every client.

We aim to achieve excellence for our existing and future clients by bringing our differentiated value proposition to market and are seeking an exemplary client services professional to help grow our client services function focused on servicing, retaining and developing our existing and future client base.


Job Description

The client services team is right at the coalface of everything we do at Hype. The team is responsible for the delivery of campaigns, the retention of business through effective client management, and ultimately the growth and success of our clients.

As a member of the Hype client services team, you will lead and/or oversee engagements for our Web3, crypto and blockchain client base. You will identify their business problems and understand how to leverage our core service offering to meet their needs and build successful long-term partnerships. You will help to develop ‘big ideas as part of the strategic and creative process and work alongside our global team and specialist departments to bring these to life.

This is a hugely exciting and unique opportunity for a proven and results-driven client services professional to take their first leap into the Web3 space… being a pioneer in our sector as it moves from a niche towards a mainstay of global finance and culture.

Key Responsibilities:
Ensure solid retention of key clients through effective client management:
- Being the primary point of contact for clients and the voice for them internally to ensure they are receiving maximum value from their partnership with Hype
- Coordinating with department heads and project leads to ensure all client workstreams are completed on time and to the highest possible standards
- Keeping clients up to date on all workstreams through effective communication over email, slack, telegram/discord; and by maintaining a cadence of weekly status calls, monthly wrap-ups and quarterly plans/reviews
- Establishing a nimble way of working with your different clients to ensure we deliver best-in-class service regardless of the size, location or style of client
- Demonstrating value by building, elevating and leveraging your client relationships to ensure Hype and our clients are positioned for long-term success

Identify, qualify and create new opportunities by:
- Staying up to date on market trends and understanding the needs of our clients as they move through their different phases of growth: from pre-launch to start-up to scale-up.
- Capitalizing on opportunities for growth by proactively planning campaigns with Hype’s dept heads so we can lead clients through uncertainty and opportunity and influence their marketing initiatives
- Driving and managing the upsell process by working with the Client Services and Strategy Director to qualify new client opportunities, develop proposals, and expand our scope of work with new or existing services

Become a trusted pair of hands within Hype and drive the success of the CS team:
- Maintaining a high level of productivity, managing multiple competing priorities and time zones, and working effectively under the pressure of time constraints in a fast-paced, complex, collaborative, and team-oriented environment.
- Engaging and participating in industry events and actively seeking out client and industry networking opportunities
- Identifying opportunities for Hype to grow. We are a fast-growing business in a fast-growing industry; defining the marketing playbook for crypto projects around the world. We want everyone to contribute to how we work so we can continually improve our offering and remain at the forefront of our industry.

Qualifications:
- 3-5 years experience retaining and expanding client accounts through value-based solutions
- Demonstrable evidence of track record of client services success in the digital, marketing, consulting, or other professional services environment: exceeding targets; reduced churn, recognition amongst peers, awards
- Track record of building relationships with senior line-of-business and digital marketing, executives and management within an entrepreneurial, well-funded start-up or scale-up environment.
- Understanding and ability to evidence the use of data and insight as a lever and differentiator in sales opportunities.
- Passion for working with emerging technologies and a desire to deeply understand and demonstrate Hype’s skills and functionality, use cases, as well as business and technical elements
- Excellent communication (written and verbal), interpersonal, and presentation skills
- Experience working in a fast-paced, high growth company where change is a constant
- Highly driven individual with an exemplary work ethic
- Able to function independently, as well as collaboratively with Hype team members
- Passionate about developing and delivering exceptional outcomes and results for clients
- Desirable but not essential – knowledge or experience of working within the blockchain, NFT, Crypto, or DeFi space. This includes memes.
- A strong desire to quickly understand and grow high-level knowledge of our industry

Perks include
- The opportunity to work with top-tier clients in one of the fastest moving industries
- Highly competitive compensation package
- 20 days vacation
- Flexible working hours, and remote work

At Hype Partners, we value diversity — in backgrounds and experiences. Diversity, Equity, and Inclusion have always been key to our success. We are an Equal Opportunity Employer and our employees are people with different strengths, experiences, and backgrounds, who share a passion for improving people's lives. Diversity not only includes race and gender identity, but also age, disability status, veteran status, sexual orientation, religion, and many other parts of one’s identity. All of our employee’s points of view are key to our success, and inclusion is every Hype employee's responsibility