Community Moderator at EcoWay

Community Moderator EcoWay 💼 Community Manager ⏰ Full Time 🌍 Europe

811 days ago 🔥 276 applications

About the Job

About EcoWay

EcoWay is a project based in the United Arab Emirates, based on BEP20 protocol functioning within a Binance Smart Chain blockchain, that enables users to mine eco-friendly cryptocurrencies based on PoSt protocol by staking ECY Tokens on the EcoWay platform.
In 2021, the EcoWay team built a fully operating low-emission cryptocurrency mine in the European Union, consisting of hundreds of plotters and thousands of large-capacity hard drives to achieve approximately 10,1 petabit of plot space and from the beginning of 2022 enables users to buy ECY Tokens and start mining without the need of creating their own infrastructure.


Job Specification

Our Online Community Moderator will be responsible for Online Community Moderation of our public channels in telegram, Facebook, crypto forums, Twitter & discord.
Tasks will involve monitoring and moderating user-generated content to ensure that the online community is maintained as a safe and fun environment. This role coordinates with the Community Manager to promote excellent customer service and the cultivation of a strong community around our brand.


Responsibilities

- Implement the online community moderation strategy
- Coordinate with our community manager to ensure effective and superior quality of customer service and support to our communities in all telegram channels.
- Maintaining and stimulating high activity on the channels
- Manage the banned user process, and track and remove previously banned users
- Manage the anti-spam and anti-scam policies
- Maintain the Moderation Guidelines and ensure they are up to date
- Moderate communities located in social networking sites including Facebook, Twitter, and other similar social media outposts, adapting methodology where appropriate
- Produce reports on relevant moderation statistics, issues, and outcomes and report to the community manager.
- Analyze, review, and report on the effectiveness of moderation policy when required.
- Regularly feedback insights gained from community moderation to the community manager
- Monitor all industry and company information and news to anticipate potential issues that may arise.


Requirements

- Crypto market experience specifically knowledge of the Binance Smart Chain & Chia blockchains, ICO/IDO, DEX, Tokenomics, LP, IL, etc.
- Strong command of the English language
- Must remain cool under pressure
- Strong organizational and multitasking skills, and a proactive approach
- Working operational knowledge and understanding of online community platform moderation tools (Forums, Blogs, Photo Uploads, Commenting, etc.) specifically telegram platform
- Ability to effectively communicate information and report back to the - Community manager quickly and effectively.
- Team player, detail-focused and reliable
- Good technical understanding and can pick up new tools quickly
- Have a good knowledge of principles of customer service
- Availability to work on the weekends and/or some evening/nights when required