👋🏻 Bio
active 11 months ago
Actively looking
Flexible and adaptable Client Service Manager with hands-on experience in Crypto compliance, client
onboarding, KYC verification, and campaign management. Proficient in G-suite, Slack, and remote working
tools, with over a decade of customer support via email, phone, and chat. Accustomed to a fast-paced
environment, open to shift work, and driven to maintain strong client relationships.
Current Location: Kingston, Jamaica
Languages: English
onboarding, KYC verification, and campaign management. Proficient in G-suite, Slack, and remote working
tools, with over a decade of customer support via email, phone, and chat. Accustomed to a fast-paced
environment, open to shift work, and driven to maintain strong client relationships.
Skills:
Microsoft Excel
Relationship Management
Management
Problem Solving
Process Improvement
💼 Experience
Client Service Management
sFOX International Ltd
Analysis
Operations
Relationship Management
Teamwork
Problem Solving
● Consulted & advised client executive teams and developed go-to-market strategies.
● Worked with executive teams to create training materials using G-suite, Slack, and remote working
tools.
● Researched, developed, and implemented fraud prevention policies & high-security practices.
● Provided top-notch customer service, maintaining strong relationships and ensuring satisfaction.
● Responded to inquiries via phone, email, and chat, resolving issues professionally.
● Assisted clients with onboarding, verification, and transaction execution, adapting to the fast-paced
environment.
● Worked with executive teams to create training materials using G-suite, Slack, and remote working
tools.
● Researched, developed, and implemented fraud prevention policies & high-security practices.
● Provided top-notch customer service, maintaining strong relationships and ensuring satisfaction.
● Responded to inquiries via phone, email, and chat, resolving issues professionally.
● Assisted clients with onboarding, verification, and transaction execution, adapting to the fast-paced
environment.
Account Manager
Transform Group
Quality Assurance
Digital Marketing
Social Media
Creative Writing
Branding & Identity
● Managed key client accounts in the blockchain and cryptocurrency industries.
● Developed and implemented strategic plans, identifying client needs, and driving revenue growth.
● Conducted regular account reviews, negotiating contract renewals and pricing agreements.
● Collaborated with cross-functional teams, utilizing G-suite, Slack, and remote working tools.
● Stayed abreast of industry trends, providing expert advice and thought leadership to clients.
● Developed and implemented strategic plans, identifying client needs, and driving revenue growth.
● Conducted regular account reviews, negotiating contract renewals and pricing agreements.
● Collaborated with cross-functional teams, utilizing G-suite, Slack, and remote working tools.
● Stayed abreast of industry trends, providing expert advice and thought leadership to clients.
Operations Manager
Meebi Limited
Data Analytics
Operations
Training & Development
Product Management
Planning
● Managed and led customer support teams, utilizing different channels of support including email, phone,
and chat.
● Developed customer support strategies to enhance the overall experience.
● Handled escalated inquiries and complaints, implementing solutions.
● Collaborated with cross-functional teams to address customer issues.
and chat.
● Developed customer support strategies to enhance the overall experience.
● Handled escalated inquiries and complaints, implementing solutions.
● Collaborated with cross-functional teams to address customer issues.
Account Support Manager
AMW Group
Data Analytics
Digital Marketing
Creative Writing
Content Creation
Microsoft Excel
● Pitched and managed editorial and promotional placements.
● Updated CRM profiles and managed social media presence across platforms.
● Defined brand voice and managed content pipeline.
Operations Lead
Spytec GPS
Data Analytics
Product Development
Microsoft Excel
Problem Solving
Process Improvement
● Conceptualized and designed technical manuals for North American markets.
● Led technical dev team in prototyping tracking devices.
● Researched and implemented fraud prevention policies and practices.
● Led technical dev team in prototyping tracking devices.
● Researched and implemented fraud prevention policies and practices.
🎓 Education & Certificates
Bachelor’s Degree, Experimental Biology & Computer Science
By University of the West Indies
Data Analytics
Operations
Relationship Management
Problem Solving
Process Improvement
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