👋🏻 Bio


active 2 weeks ago Actively looking
Flexible and adaptable Client Service Manager with hands-on experience in Crypto compliance, client
onboarding, KYC verification, and campaign management. Proficient in G-suite, Slack, and remote working
tools, with over a decade of customer support via email, phone, and chat. Accustomed to a fast-paced
environment, open to shift work, and driven to maintain strong client relationships.
Current Location: Kingston, Jamaica Languages: English
Skills: Microsoft Excel Relationship Management Management Problem Solving Process Improvement

💼 Experience


Client Service Management sFOX International Ltd
October 2022 to Present (1 yrs 6 mos) ▪️ Full-time ▪️ Remote
Analysis Operations Relationship Management Teamwork Problem Solving
● Consulted & advised client executive teams and developed go-to-market strategies.
● Worked with executive teams to create training materials using G-suite, Slack, and remote working
tools.
● Researched, developed, and implemented fraud prevention policies & high-security practices.
● Provided top-notch customer service, maintaining strong relationships and ensuring satisfaction.
● Responded to inquiries via phone, email, and chat, resolving issues professionally.
● Assisted clients with onboarding, verification, and transaction execution, adapting to the fast-paced
environment.
Account Manager Transform Group
November 2021 to Present (2 yrs 5 mos) ▪️ Full-time ▪️ Remote
Quality Assurance Digital Marketing Social Media Creative Writing Branding & Identity
● Managed key client accounts in the blockchain and cryptocurrency industries.
● Developed and implemented strategic plans, identifying client needs, and driving revenue growth.
● Conducted regular account reviews, negotiating contract renewals and pricing agreements.
● Collaborated with cross-functional teams, utilizing G-suite, Slack, and remote working tools.
● Stayed abreast of industry trends, providing expert advice and thought leadership to clients.
Operations Manager Meebi Limited
March 2020 to September 2021 (1 yrs 6 mos) ▪️ Full-time ▪️ Remote
Data Analytics Operations Training & Development Product Management Planning
● Managed and led customer support teams, utilizing different channels of support including email, phone,
and chat.
● Developed customer support strategies to enhance the overall experience.
● Handled escalated inquiries and complaints, implementing solutions.
● Collaborated with cross-functional teams to address customer issues.
Account Support Manager AMW Group
August 2018 to January 2020 (1 yrs 5 mos) ▪️ Full-time ▪️ Remote
Data Analytics Digital Marketing Creative Writing Content Creation Microsoft Excel

● Pitched and managed editorial and promotional placements.
● Updated CRM profiles and managed social media presence across platforms.
● Defined brand voice and managed content pipeline.

Operations Lead Spytec GPS
February 2018 to January 2020 (1 yrs 11 mos) ▪️ Full-time ▪️ Remote
Data Analytics Product Development Microsoft Excel Problem Solving Process Improvement
● Conceptualized and designed technical manuals for North American markets.
● Led technical dev team in prototyping tracking devices.
● Researched and implemented fraud prevention policies and practices.

🎓 Education & Certificates


Bachelor’s Degree, Experimental Biology & Computer Science By University of the West Indies
September 2009 to June 2012 (2 yrs 9 mos)
Data Analytics Operations Relationship Management Problem Solving Process Improvement

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