👋🏻 Bio
active 1 year ago
Actively looking
Over the past 2 years, I have worked as a Customer Support Representative for IQ Option, gaining experience in handling customer inquiries, resolving complaints, and assisting them in navigating the complex world of trading Forex, Stocks, Commodities, and Cryptocurrencies.
My journey into cryptocurrency began amidst the bull run of 2021. What started as a mild interest evolved into a deeper understanding of blockchain technology, DeFi and crypto communities.
This experience has led me to realize that the backbone of any company or project lies not only in acquiring new users and clients but also, and perhaps most importantly, in ensuring the satisfaction of existing ones. Especially in such an innovative and sometimes volatile space as the crypto universe, retaining clients and ensuring their satisfaction is the most effective way to guarantee a project's longevity.
Currently, I am actively seeking an opportunity that would allow me to work remotely in the sector as a Community Manager or Customer Support Representative on platforms such as Twitter, Telegram, and Discord.
Current Location: Porto, Portugal
Languages: English, Portuguese (Brazil), Portuguese (Portugal)
My journey into cryptocurrency began amidst the bull run of 2021. What started as a mild interest evolved into a deeper understanding of blockchain technology, DeFi and crypto communities.
This experience has led me to realize that the backbone of any company or project lies not only in acquiring new users and clients but also, and perhaps most importantly, in ensuring the satisfaction of existing ones. Especially in such an innovative and sometimes volatile space as the crypto universe, retaining clients and ensuring their satisfaction is the most effective way to guarantee a project's longevity.
Currently, I am actively seeking an opportunity that would allow me to work remotely in the sector as a Community Manager or Customer Support Representative on platforms such as Twitter, Telegram, and Discord.
Skills:
Operations
Communication
Problem Solving
Persuasion
Empathy
💼 Experience
Customer Support Representative
IQ Option
Operations
Communication
Problem Solving
Collaboration
Empathy
Handled over 60 inquiries and complaints per day in both English and Brazilian Portuguese, via live chat and email.
Managed up to 5 conversations simultaneously, achieving a customer satisfaction rate of 4.7 out of 5.0.
Addressed issues related to the platform’s usage, options trading, deposits, withdrawals, KYC, and personal data.
Developed the ability to swiftly and efficiently resolve conflicts and problems.
Managed up to 5 conversations simultaneously, achieving a customer satisfaction rate of 4.7 out of 5.0.
Addressed issues related to the platform’s usage, options trading, deposits, withdrawals, KYC, and personal data.
Developed the ability to swiftly and efficiently resolve conflicts and problems.
Solar Energy Consultant
EDP Comercial
Sales
Communication
Persuasion
Empathy
Utilized a CRM platform to contact over 40 leads per day, educating homeowners about both the financial and environmental benefits of installing solar panels.
Analyzed consumption profiles to create proposals that were tailored to the specific energy needs of each client, successfully closing an average of 10 installation contracts per month.
Closed each contract at an average value of €2,000, generating approximately €440,000 in revenue for EDP Comercial.
Developed the ability to communicate and explain complex topics in a straightforward manner.
Analyzed consumption profiles to create proposals that were tailored to the specific energy needs of each client, successfully closing an average of 10 installation contracts per month.
Closed each contract at an average value of €2,000, generating approximately €440,000 in revenue for EDP Comercial.
Developed the ability to communicate and explain complex topics in a straightforward manner.
Electrical Sales Representative
Endesa
Sales
Communication
Persuasion
Empathy
Used a CRM platform to contact over 100 leads per day, educating them about the financial aspects of our offer.
Closed on average 60 new electricity supply contracts per month.
Developed my argumentation skills and emotional resilience in a challenging and fast-paced call center environment.
Closed on average 60 new electricity supply contracts per month.
Developed my argumentation skills and emotional resilience in a challenging and fast-paced call center environment.
🎓 Education & Certificates
Bachelor’s Degree, Marketing & Advertising
By ESCS - Higher School of Communication and Media Studies
Social Media
Content Creation
Creative Writing
Community Management
Communication
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