👋🏻 Bio
active 23 hours ago
Actively looking
A dynamic professional with 7+ years in technical support, digital
marketing, and front-end development, based in Volgograd,
Russia. I craft data-driven marketing strategies and resolve
complex technical issues, having driven blockchain product
growth and supported wallet users at Atomic Protocol Systems.
Proficient in Vue.js, SEO, and analytics, fluent in Russian and
English (C1), I thrive in collaborative teams. Seeking Technical
Support or Marketing roles to deliver impactful results with
creativity and precision. Available for full-time or remote work.
Current Location: Volgograd, Russia
Languages: English, Russian
marketing, and front-end development, based in Volgograd,
Russia. I craft data-driven marketing strategies and resolve
complex technical issues, having driven blockchain product
growth and supported wallet users at Atomic Protocol Systems.
Proficient in Vue.js, SEO, and analytics, fluent in Russian and
English (C1), I thrive in collaborative teams. Seeking Technical
Support or Marketing roles to deliver impactful results with
creativity and precision. Available for full-time or remote work.
Skills:
Digital Marketing
Vuejs
Helpscout
SMM
Git
💼 Experience
Marketing Manager
Atomic Wallet
Developed and implemented a comprehensive marketing strategy for global product
promotion.
• Launched and optimized digital campaigns (SMM, SEO, email marketing) to attract
new users.
• Established partnerships with crypto communities and key influencers to enhance
brand awareness.
• Initiated and coordinated partnerships with blockchain startups, exchanges, and related platforms.
• Created and managed content: analytical articles, expert posts, educational videos,
and guides.
• Analyzed key metrics (CAC, retention, conversion) and adjusted marketing tactics based
on data.
• Organized and participated in events (AMA sessions, podcasts, conferences) for direct
audience engagement.
• Monitored industry trends and competitive landscape, providing product development recommendations.
1
• Collaborated with product, development, and support teams for coordinated feature
launches.
• Prepared analytical and educational materials on cryptocurrencies and digital asset
markets.
promotion.
• Launched and optimized digital campaigns (SMM, SEO, email marketing) to attract
new users.
• Established partnerships with crypto communities and key influencers to enhance
brand awareness.
• Initiated and coordinated partnerships with blockchain startups, exchanges, and related platforms.
• Created and managed content: analytical articles, expert posts, educational videos,
and guides.
• Analyzed key metrics (CAC, retention, conversion) and adjusted marketing tactics based
on data.
• Organized and participated in events (AMA sessions, podcasts, conferences) for direct
audience engagement.
• Monitored industry trends and competitive landscape, providing product development recommendations.
1
• Collaborated with product, development, and support teams for coordinated feature
launches.
• Prepared analytical and educational materials on cryptocurrencies and digital asset
markets.
Technical Support Agent
Atomic Wallet
• Handled user inquiries via email, chat, and HelpScout ticketing system regarding wallet functionality.
• Diagnosed and resolved technical issues related to transactions, synchronization, balance display, and other wallet features.
• Explained non-custodial wallet principles, emphasizing the importance of secure key
storage.
• Assisted users with app updates, wallet recovery, and migrations to new versions.
• Maintained and updated the knowledge base (FAQ, guides) and product instructions.
• Escalated complex technical issues to the development team.
• Tracked recurring issues and provided feedback to the product team.
• Ensured high-level customer service with a focus on security, accuracy, and efficiency
• Diagnosed and resolved technical issues related to transactions, synchronization, balance display, and other wallet features.
• Explained non-custodial wallet principles, emphasizing the importance of secure key
storage.
• Assisted users with app updates, wallet recovery, and migrations to new versions.
• Maintained and updated the knowledge base (FAQ, guides) and product instructions.
• Escalated complex technical issues to the development team.
• Tracked recurring issues and provided feedback to the product team.
• Ensured high-level customer service with a focus on security, accuracy, and efficiency
Junior Front-end Developer
Volgograd Web-studio
• Developed user interfaces using Vue.js (Vue 2/3).
• Integrated with REST APIs and managed data workflows.
• Utilized Vue Router and Vuex for application routing and state management.
• Maintained and enhanced existing codebase.
• Worked with Git and participated in code reviews.
• Adhered to coding standards and best practices.
• Integrated with REST APIs and managed data workflows.
• Utilized Vue Router and Vuex for application routing and state management.
• Maintained and enhanced existing codebase.
• Worked with Git and participated in code reviews.
• Adhered to coding standards and best practices.
Technical Support Agent
Microsoft Corporation
• Supported clients with Microsoft products (Windows, Office, Azure, etc.) via email and
chat.
• Resolved technical issues and reduced ticket volume through self-help materials.
• Used Microsoft Dynamics, Azure, Power BI, and Teams for operations and analytics.
• Continuously improved skills and shared expertise with the team.
chat.
• Resolved technical issues and reduced ticket volume through self-help materials.
• Used Microsoft Dynamics, Azure, Power BI, and Teams for operations and analytics.
• Continuously improved skills and shared expertise with the team.
Technical Support Agent
Citilink
• Processed incoming orders and followed up with clients.
• Corrected order errors and upsold additional accessories.
🎓 Education & Certificates
Bachelor’s Degree, English Language
By Volgograd State University
Link Copied
