📝 DRAFT — Customer Operations Specialist(Russian Speaking) at Huobi Global

Customer Operations Specialist(Russian Speaking) Huobi Group 💼 Customer Support ⏰ Full Time 🌍 Hongkong

posted 1260 days ago ✅ 37 applications

About the Job

About Us

At Huobi, we have our eyes set on an ambitious goal: to help build the best, better. Today, Huobi runs one of the world’s largest Blockchain digital asset exchange platforms, the cumulative trading volume of Huobi Group amounted to US$1000 billion at end of 2018. Currently, we provide trading and investment services for more than 200 digital assets. Huobi Group invests heavily on its technological platform – product, security and risk management system, operations and customer service, characteristics that make Huobi Group one of the fastest and most secured exchange in the market today.

Huobi Group consists of Huobi Global, Huobi OTC, Huobi Derivatives Market(HBDM), Huobi Korea, Huobi Japan, Huobi US, Huobi China, Huobi Wallet Digital Asset Management, Huobi Academy of Blockchain Application, Huobi Labs, Huobi Capital and Huobi Mining Pool.

Our customers range from industry titans to businesses and budding entrepreneur investors. We’re working to create a faster, more secure, and more reliable experience for anyone online and given the scale at which we operate, our mission is big. Our team is hard at work shaping the future of the digital exchange by solving some of its toughest challenges. Come join us.



We are currently looking for a full-time candidate to work in Human Resource Department

Location: Beijing (Visa sponsorship provided) /Remote
Salary: Competitive (Base +bonus)

In this Customer Operations Specialist role, you will maintain strong relationships with our company’s clients to boost our brand and profits in the long-run.

Key Responsibilities
• Customer support through various channels including Live Chat, Email, Skype and Telegram
• Build relationships with premium clients
• Take ownership of your assigned region and its performance
• Promote upselling and cross-selling opportunities
• Understand customer needs and develop operational plans to address them
• Gain solid knowledge of competitors
• Ad-hoc translation tasks on products and other materials
• Help promote and maintain a positive company image

Key Requirements
• Proficiency in Vietnamese and English/Chinese is mandatory.
• Basic familiarity with financial trading terms, cryptocurrency trading and blockchain technology is preferred.
• A background (cryptocurrency exchange or financial services) in customer service or sales is a plus
• Intuitive to customers’ needs
• Strong communication and interpersonal skills and the ability to build and maintain relationships
• Strategic thinker and ability to analyse and solve problems quickly
• Knowledge of math and numbers
• Attentive to detail and organized
• Must be self-motivated, flexible and able to manage several jobs at one time

The cryptocurrency market is growing exponentially. There is no better place to learn about blockchain technology and financial trading than in a digital asset exchange. This is a fast-paced environment. The culture is demanding but if you are confident and have a can-do attitude the potential rewards are significant. Apply today to discuss this new opportunity.