Customer Support Representative at LocalCoinSwap

Customer Support Representative

LocalCoinSwap
Remote

Posted 764 days ago

LocalCoinSwap is looking to hire a Customer Support Representative.

We are looking for someone to provide customer service around the hours of 3am to 3pm UTC - hours are a little flexible. This would suit someone around the Asian Timezones or someone in a different region that prefers working outside the general daylight work hours. Working days are flexible however please note that weekend work will be required.

Responsibilities include:
- Responding to customer support queries across various channels and ensuring user satisfaction
- P2P trade dispute resolution
- Creation of FAQ articles in line with common customer issues
- To provide service excellence so as to develop and maintain customer loyalty.
- Assisting the team with any other ad hoc tasks assigned. This may include product testing, translations, etc.


REQUIREMENTS:
- Must be fluent in English - an additional language a plus
- Must have 1-5 years of experience in customer service/ community management/ communication
- Must have excellent written and oral communication skills
- Basic understanding of cryptocurrency - understanding what private keys are and using a blockchain explorer to check transactions
- Preferable to have experience buying and selling cryptocurrency peer-to-peer.

BENEFITS:
- Fun and exciting startup team
- 100% Remote working

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About LocalCoinSwap:
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LocalCoinSwap is a P2P cryptocurrency exchange that allows anyone to buy and sell ETH, BTC, Stablecoins, and more with their local currency. Users can buy and sell crypto using over 150+ payment methods including cash, bank transfer, Venmo, gift cards, Paypal, and more. ETH and ERC20 token trading is completed using smart contracts ensuring that the platform never takes control of your funds and you control your own private keys. You can even trade directly from your MetaMask wallet.


Skills

community management, social media, translations, bilingual

Compensation

$500 USD/month *negotiable


Applications for this job are currently closed.

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