📝 DRAFT — Customer Success at Shift Markets

Customer Success Shift Markets · 💼 Customer Support ⏰ Full Time 🌍 New York, NY

posted 1703 days ago ✅ 26 applications

About the Company

Founded in 2009, we began in the traditional finance world, as a leader in the FX space. Sensing the seismic shifts taking place in the financial industry, and the disruptive power of cryptocurrencies and blockchain, we made it our mission to make these decentralized trends accessible to every business, from market leaders to small retailers. Our transition into the crypto, blockchain, and Web 3.0 space has centered on the development and deployment of seamless enterprise and Web 3.0 solutions. By offering implementation and consultation services beyond our product range, we ensure that every business gets the Web 3.0 solutions that fit their needs, and fit snugly within their existing tech stack.

About the Job

Shift Markets provides enterprise-level technology to clients launching global Crypto Exchanges The firm’s turnkey package includes a front-end trading platform, back office, order management system and liquidity Our team serves a global clientele from our New York City headquarters, with a presence in EU and Asia as well We are offering a valuable opportunity in our New York headquarters for a qualified candidate as a Customer Success Associate.

The Customer Success Associate’s primary objective is to ensure the success of Shift’s clients and advocate on their behalf You'll be.come an expert on how to start, operate and manage a Cryptocurrency Exchange as you learn how to use our technology and teach clients how to use it Being technically inclined and .comfortable using web-based technologies is critical There will be opportunities to up-sell to current customers, so experience in professional sales is an asset This role reports to the Customer Success Manager.

The ideal candidate is highly motivated and driven to succeed, with a great work ethic If you have a strong interest in crypto exchanges and a desire to gain experience in the crypto space, this could be the opportunity you've been waiting for.


Responsibilities
• Deliver world-class, personalized service to clients around the globe
• Cultivate strong relationships with customers as the primary point of contact
• Anticipate needs and be proactive about reaching out
• Train clients to use our exchange technology
• Liaise with the sales, onboarding and support teams
• Project management of accounts, including coordination with the finance team
• Communicate with vendors, enabling the sales team and the engineering team to deliver results on time
• Actively seek opportunities to up-sell new features and upgrades to existing customers
• Work extensively with Excel, Google documents, Asana, Zoho CRM, and Jira

Requirements
• Excellent problem solving and resolution skills
• Ability to listen with empathy and understand what a client wants
• Enjoys interacting with customers and sharing technical knowledge
• Grit and tenacity to work successfully with customers and manage their expectations
• Ability to manage multiple large projects of equal importance
• Strong project management skills
• Exceptional data management skills
• Proficient in Microsoft Office, especially strong with Excel
• A talent for up-selling to clients without a sales pitch

Qualifications
• Experience in a client-facing role
• Experience in economics or finance
• Bachelor’s degree

This is a full-time, on-site position in our New York City office Full benefits Salary depends on experience.