Customer Support Associate (Night Shift EST Timezone) at U.CASH

Customer Support Associate (Night Shift EST Timezone)

Toronto, Canada
Posted 28 days ago

Mandatory requirement:

-This is night shift Customer support role (Timezone: EST)
-This is an entry level support job.
-Candidate should be willing to join at earliest
-Candidate should be based out of Toronto and there is NO remote option at the moment
-This role is primarily for customer support on online chat (Kayako) and replying to customers/users questions on -social media channels of Telegram, Twitter, Facebook, Linkedin etc

About U.CASH:

U.CASH is a social-minded fintech startup and a peer-to-peer financial services network which uses blockchain technology. The global converter network of U.CASH seamlessly allows for conversion from fiat currencies to cryptocurrencies. U.CASH has its own crypto token call as UCASH and the token powers the network and will enable access to a wide variety of financial services

U.CASH stands for Universal Cash. U.CASH offices are in Canada and India. Our work culture reflects our values of diversity, inclusiveness and fun at work. We are young fintech startup with a very ambitious and bold plan of providing basic financial services to our fast growing global user base.

If this excites you and if it suits your profile then do apply for the job

About the Job

We at U.CASH are looking forward for like-minded Customer Support Staff to join our global team.

-We are looking to hire 1 Customer Support Associate for our Toronto office
-We expect minimum 1+ years of experience
-This is a full time role
-Candidate should be willing to work in a startup environment

Responsibilities and Duties

-Experience of 1+ years of IT Support especially in Financial Industry
-Provide support on Telegram, online chat (Kayako) and different social media channels (Facebook, Twitter, Linkedin)
-Any other basic customer support like replying to emails and if needed call the customers.


Basic knowledge of cryptocurrency, Kayako or similar online chat, Social media support


At par with industry average

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