📝 DRAFT — Customer Service Professional at Backwoods Velocity

About the Job

Job Description
We are looking for amazing candidates to use their superior customer service skills while "working from home"! We would love for you to become a respected member of our team! As a valued customer service representative, you will be the first line of communication for our customers and will become the trusted face of our company.

Job Responsibilities:
• Answer inbound calls
• Provide contact completion and/or alternate solutions for the caller
• Handle customer calls despite the degree of difficulty, in a courteous and business-like fashion
• Provide excellent quality customer service to resolve matter to customer satisfaction, within client guidelines
• Adhere and meet client program metric performance goals
• Maintain concentration and focus in order to meet performance goals
• Job Skills & Qualifications

Required
• High school diploma or equivalent
• Ability to comfortably sit for long periods of time
• Attention to details
• Strong interpersonal skills

Preferred, not required
• Ability to resolve conflict and de-escalate tense situations
• Previous customer service experience

Unmatched Schedule Flexibility

Various clients to choose from such as
• Theme Park Reservations
• Cruise Ship
• Online Auction
• Home Repair Stores
• Cable/Internet Provider
And MORE!

Starting pay is $9-$12 per hour (up to $15-$18)

Set your own schedule! Control the way you work!
Experience
At least six months of customer service experience
Prefer call center experience, but not required
Prefer work from home experience, but not required

Computer/Office Requirements
1. Laptop or Desktop Computer
2. Computer Monitor (15" or higher...).
3. Computer Hard Drive with only the following Operating Systems: Windows 7 (32 or 64 bit), Windows 8 or Windows 10.
4. Computer Hard Drive with 1 or more GHz dual-core processor and a memory of 2 GB RAM or more.
5. Computer Keyboard and Mouse
6. Hard-Wired Land Line Telephone (plain old telephone line) w/long distance and international long distance service (preferably through your cable provider)
7. Hardwired Broadband Internet Service via DSL, Cable or Fiber Optic with an internet connection: minimum download speed of 3 Mbps or higher and a minimum upload speed of 1 Mbps or higher.
8. Internet Software: Internet Explorer 8.0 or 11, Edge, Mozilla (Firefox 14 to 42) and/or Safari 8 or
9. Noise canceling headset with microphone (Brands: Logitech, Plantronics or Microsoft)