Service Delivery Manager at Coincover

Service Delivery Manager

Posted 308 days ago


Service Delivery Manager

About the role
We are looking for an outstanding service delivery manager to join our team to manage our core operational, customer and technology services. Our ideal candidate is smart, driven, great with people, responsible and not afraid to get out of their comfort zone to deliver results. You must also want to work in an early stage business, start-up environment.
Our mission is to make digital currency investments simple, safe and secure for everyone and we are building the next generation of cryptocurrency services for the fast-growing community of digital currency investors. We aspire to be more than a typical cryptocurrency business: we’re setting out to solve all the problems that exist around owning cryptocurrency with a product that’s fair, transparent and easy to use.

We are a Cardiff-based fintech / insurtech start up so you will be in at the beginning working with us to change the way people accumulate, secure and manage their cryptocurrency. This will be a fun and dynamic, yet challenging role which will suit someone who is focused, embraces change and wants to create something completely new.

• Ensure our customers and partners have the best possible experience of Coincover
• Deliver core operational services to support our customers
• Manage internal security processes and policies
• Respond to customer queries, inquiries and complaints
• Provide technical support to our customers
• Carry out new customer on-boarding including ID and KYC checks
• Manage relationships with technical suppliers.

• At least three years’ experience as a Service Delivery Manager in a hands-on customer facing role in a technology business or function
• Extensive knowledge of IT Service Operations and IT Service Management processes
• Experience of customer services, helpdesk and support
• Well organised and able to manage conflicting priorities
• Track record in making sure that the service delivered matches customer expectations
• Supplier and vendor management experience
• Knowledge of SaaS, cryptocurrency and or financial services desired but not essential.
• Passion for cryptocurrency, Bitcoin, Ethereum desired but not essential.

• Competitive salary and bonus scheme.
• Share options available
• Pension
• Flexible and remote working available
• Central office in Cardiff Bay area

Why Coincover?
Coincover was founded in 2018 in Cardiff with the aim of making owning cryptocurrency safer and more accessible. It is the first and only service to guarantee digital funds will not be lost or stolen. By combining insurance with the latest security features, Coincover significantly reduces risk and makes digital currency investments simple, safe and secure for retail and business customers.

Coincover is growing fast. Since our initial launch in June we are already covering more than 10,000 wallets, protecting more than $250 Million in crypto assets, have helped recover $300K+ funds. Yet, this is just the beginning, and this is a brilliant opportunity to get in on a start-up right at the beginning.
Cryptocurrency ownership is growing fast and getting more mainstream but to many it still feels like a risky investment. Coincover is changing this. Backed by Hambro Perks Insurtech Gateway, the Development Bank of Wales and others, we are creating the easiest way to protect and manage digital currency anywhere in the world.


At least three years’ experience as a Service Delivery Manager in a hands-on customer facing role in a technology business or function • Extensive knowledge of IT Service Operations and IT


30,000+ GBP / YEAR

Applications for this job are currently closed.

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