📝 DRAFT — Technical Support Officer at CoinMetro

Technical Support Officer CoinMetro 💼 Tech ⏰ Full Time 🌍 Tallinn, Estonia

posted 2082 days ago ✅ 17 applications

About the Job

CoinMetro is a one stop financial marketplace for the digital asset economy. Our main goal is to simplify Crypto and push mass adoption. By way of a fully licensed tokenized ecosystem, CoinMetro provides a gateway for novice and professional traders – as well as both experienced and not so experienced investors – to get involved in the crypto space with an ease-of-access not yet seen in the industry.

We are Growing and We Want You to Join Our Team!

As Technical Support Officer, You are accountable for:
• Solving customer support queries that can't be handled through first level support due to complexity
• Solving support queries from the internal support/admin team
• Analyzing support streams to identify possible improvements to existing software and forward them to the development team in intelligible ways.

To join our awesome team as a Technical Support Officer, we expect you are familiar with MERN stack and have very good knowledge of MongoDB. You will definitely succeed if you have prior experience in customer/technical support role. And last, but not least, Fintech experience and passion for Crypto is big advantage.

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