Technical Support - Polygon Edge at Trapesys

Technical Support - Polygon Edge Trapesys 💼 Tech ⏰ Full Time 🌍 Remote

693 days ago 🔥 200 applications

About the Job

You will be the first point of contact for user inquiries about Polygon Edge, and general support. We are aware that many clients will have questions that require technical expertise, your mission is to escalate these with the engineering team and improve public documentation or to document the solutions in the internal knowledgebase.

Your main focus will be the Polygon Edge, an open-source modular blockchain development framework built for engineers who want to create their own blockchains. The framework allows for the creation of both secured chains (Layer-2 blockchains) and standalone Ethereum sidechains.

Polygon Edge is an integral part of Polygon’s offering of scaling solutions with the mission to become the gateway and the standard for building the multi-chain future.

Responsibilities:

- Keeping the support knowledge base up-to date with latest developments
- Communicating with the Engineering team to collect relevant information needed for the knowledge base
- 1st line of support for Polygon Edge users for any issues/questions that they might have
- Participating and later autonomously leading Polygon Edge introductory calls with new potential users
- Communicating product updates, new releases and changelogs to 3rd party users
- Prioritizing support requests for the Engineering team with the PM
- Keep everything structured, formal and written if possible

Requirements:

- You have basic knowledge of web3 technologies, and an open-mind to learn more from the team
- Basic knowledge of internet protocols and Linux command line usage
- You manifest pedantry in communication, organization, and written documentation

Preferred:

- Leadership experience in leading teams that can scale, enabling collaboration and cross/team communication
- Level up the processes regarding communication with users

What we offer:

- An ambitious employer working on cutting edge tech projects
- Transparent salary model and clear expectations for promotions
- Autonomy in tactical execution, support in strategic planning
- A remote-first environment in the organization that pushes the boundaries of how we collaborate today and seek new ways of working together as a collective
- An opportunity to work and chill from some of our coworking and workshop spaces, if you wish
- Flexible working hours
- No limit paid vacation policy
- Growing education library (books, webinars, wikis, courses)
- Paid trips to conferences, workshops, and other educational events (business trips included of course)
- Necessary work equipment provided  (laptop, etc.)
- Work together, Play together events - single-day gatherings. Usually once per month (depending on the pandemic situation) and somewhere off-screen.
- MVP Workshop Venture builder offsite gatherings - 1week and ½ week company gatherings with other MVP Workshop’s web3 ventures, twice per year

Trapesys is Blockchain Protocol solutions studio backed by MVP Workshop, a Web3 venture builder.

The project you will be working on is Polygon Edge, a blockchain node software for spinning up standalone private/public blockchains and you will be closely collaborating with other projects within the Polygon ecosystem.

MVP Workshop is a Web3 venture builder driven by the exploration of disruptive technologies and their application in real-life scenarios.

We are a team of entrepreneurs, engineers, designers, and product folk interested in cutting-edge Web3 technologies. Over the past 5 years, we fell in love with everything blockchain and have been gathering valuable experience with defining, building, and growing crypto products in partnership with our clients, as well as doing our R&D in-house.