👋🏻 Bio
active 37 minutes ago
Actively looking
I am a Customer Support and Operations professional with several years of experience in customer service, technical support, ticket management, and CRM systems. I have experience handling high volumes of customer requests, troubleshooting technical issues, documenting interactions, resolving problems, and escalating complex cases when necessary. In a previous support role, I handled 50+ tickets per shift using Zendesk while maintaining accurate customer records and providing timely assistance. My current experience in CRM data quality has further strengthened my attention to detail, problem-solving, and ability to identify recurring issues and process improvements. I am comfortable working independently in remote environments, learning new tools quickly, and communicating clearly and professionally through written channels. I am currently studying Data Science Engineering, which is also developing my analytical and technical skills.
Current Location: Colombia
Languages: English, Spanish (Latin America)
Skills:
SQL
Data Analytics
Customer Support
Chat & Email Support
Issue Resolution & Escalation
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