👋🏻 Bio
active 1 hour ago
Actively looking
Experienced Web3 Customer Support and P2P Dispute Specialist with a strong background in crypto exchange operations, risk control, and user appeal handling. Proven track record in resolving complex P2P dispute cases, mitigating fraud risks, and delivering empathetic, high-quality ticket and live chat support. Skilled in managing user compliance inquiries and maintaining high customer satisfaction.
Current Location: Nigeria
Languages: English (United Kingdom)
Skills:
Customer Support
P2P Dispute Resolution
Trust & Safety
Risk Management
Community Moderation
💼 Experience
Crypto Customer Support Specialist
bitmart exchange
Customer Support
Kyc Verification
P2P Dispute Resolution
Processed high-volume Tier 1/Tier 2 KYC/AML verifications. Handled customer support tickets and live chat requests. Resolved deposit/withdrawal issues using blockchain explorers and escalated complex fraud cases.
🎓 Education & Certificates
Certificate, Senior Secondary Education
By UMMUL HASANA
Customer Support
Completed Senior Secondary School Certificate Examination (SSCE) with a strong foundation in English communication, critical thinking, and problem-solving.
🏆 Honours & Awards
Top Community Support Contributor
By Crypto Support Community
P2P Dispute Resolution
Customer Support
Recognized for outstanding dedication in assisting crypto users with P2P dispute resolutions and account appeals.
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